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Get Help with VandySafe
Answers to Frequently Asked Questions

| Login | Take Tests | Take Training | Document Training | Additional Help |

Login

How do I login to VandySafe?

Use your VUNet ID and Vanderbilt password (e-password if you have one) to log in to VandySafe.  This is the same user name and password that you use to access your Vanderbilt email.

How can I find out what my VUNet ID and password are?

If you do not currently have a VUNet ID, go to the VUNet Services web page to activate your VUNet ID. When you have completed this process, you will learn your VUNet id. If you need additional assistance with your VUNet ID, contact the University Help Desk or the Medical Center Help Desk.

I keep trying to login and the screen keeps looping back or I am sent to a different login screen that asks for "Company Name."  What can I do to login?

There are several possible causes for this issue:

1. Make sure you are using a supported web browser. On a Mac, only Firefox is supported. Safari is not supported. Firefox is available free from www.mozilla.com.  On Windows computers, both Internet Explorer and Firefox are supported.
   
2. If you were previously logged in to VandySafe or another application with your VUNet ID, you may still be registered as logged in for that browser session, even if you have logged out of the individual applications. To fix this, close all open browser windows, then open a new browser window, go to www.vandysafe.com, and try to log in again.
   
3. This can happen if you are trying to open up a link within an email message using a web mail application in your web browser. Instead of clicking on the link, copy www.vandysafe.com, and paste it into the address of a new browser window.
   
4. Your browser must be able to accept cookies from both www.vandysafe.com and www.puresafety.com.  If you have a firewall installed on your computer, you might need to set it to accept cookies from these web sites.

If you have a pop-up blocker, either disable it while you are on the VandySafe web site, or configure it so that it will allow pop-ups from www.vandysafe.com and www.puresafety.com.

Following are detailed instructions for clearing cookies and disabling pop-up blocker in Internet Explorer 6:

1. Open Internet Explorer. Make sure you are not on the VandySafe web site before performing the following actions.
2. Click on "Tools, Internet Options" and on the "General" tab
   1. Delete Cookies
   2. Delete Temporary Internet Files
   3. Clear History
3. While still in "Internet Options," click on the "Privacy" tab and click on "Advanced" then
   1. Click on "Override automatic cookie handling"
   2. Check "Always allow session cookies"
   3. Check to "Accept First-Party Cookies"
   4. Check to "Prompt for Third-party Cookies" (After checking this, you will be asked in the future whether you want to accept or block third party cookies.)
4. While still on the "Privacy" tab, click on "Settings" under the Pop-up blocker section, add these two web sites to the "Allowed sites:"
   www.vandysafe.com and www.puresafety.com.
5. Now try going back to www.vandysafe.com and try to login again.

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Tests

I only see the first three questions in a test.  Why can't I get to the next screen?

This problem can occur when some toolbars, such as the Google and Yahoo Toolbars, are enabled in Internet Explorer.   If the culprit is the Google or Yahoo toolbar, you can disable it by clicking on "Views, Toolbars" and deselecting the Google or Yahoo Toolbar in Internet Explorer.

This problem can also happen when certain programs are installed, such as spyware that adds a toolbar like My Web Search.  If the culprit is the My Web Search program, you will have to uninstall the program and restart your computer before it is completely disabled. To uninstall, click on "Start, Control Panel, Add/Remove Programs" and uninstall the My Web Search program.  There may be other programs that have not yet been identified that also interfere.

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Take training

I’ve logged in and tried to start one of the training presentations but it never loads or just shows the ‘hourglass’ symbol. Why won’t the training module load?

If you are using a pop-up window blocker, you will need to either disable it completely while logged on to VandySafe, or enable pop-ups for the www.vandysafe.com and www.puresafety.com web sites.

Or

You may need to install the Adobe Flash and Shockwave browser plug-ins on your workstation. These programs are available free from www.adobe.com/downloads. To make sure this is what is causing your problem, go to the main log in page at www.vandysafe.com, scroll down to the bottom of the page, and click on "Check Your Minimum Requirements." It will tell you what programs are missing that are needed for VandySafe. Note that you do not need to install REAL player, even if the pop-up window tells you it is not installed, unless there are instructions within the training itself that tell you a training presentation uses streaming video.

What happens if I have to quit a module before I get finished?

Many of the interactive Flash presentations have an option where you can click on “Pause” and if you select “Save & Exit” then you will have the option of starting where you left off the next time you log in.  Flash presentations that do not have this feature will list the slide number you are on, so make a note of the slide number you stop on before logging off, then when you log on the next time you can click on the "next" button until you get to the correct slide.  PowerPoint training presentations do not have this option, but you can always hit the “page down” button on your computer keyboard until you get to the point where you left off.

I had to leave my computer for a few minutes while I was in the middle of taking one of the training modules and when I came back to the computer, I had been logged out of VandySafe.  Why?

You are automatically logged out of VandySafe after 45 minutes if the computer has not registered any keyboard or mouse interaction with the VandySafe program.  Before you are logged off, a message box will pop up telling you that unless you click on the box within 20 seconds you will be logged out of VandySafe. If you are logged out of the program due to this 45-minute time limit, you will have to log in to VandySafe again before continuing.  The VandySafe server will not recognize any interaction from your machine if you are clicking through a PowerPoint file or other training content that has opened in a new window.

How will I know I’ve completed the training successfully?

As you complete an assignment successfully, VandySafe tracks it for you. You’ll see the ‘incomplete’ status change to ‘complete’ for each task listed on your assignment page.  Once you have completed all of the tasks in an assignment, the DIPLOMA button will appear and you can print out a diploma to show you have completed your training assignment.
 

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Document Training

How can I prove that I took the online training I was assigned?

When all of the lessons within a course are completed, click on the DIPLOMA button (at far right on the screen) to print a receipt for the course.  Show this printed diploma to your supervisor to prove you have completed the course.  (The "DIPLOMA" button will not show up on the screen until you have completed all of the lessons within a course.)  The diploma will be in Adobe Acrobat (PDF) format, so if you cannot get your diploma to open, you may need to download Acrobat Reader free from Adobe's web site.  If you continue to have problems getting your diploma to print, send a request for assistance to vandysafe@vanderbilt.edu.

I completed a VandySafe training assignment last month.  When I log in to VandySafe the assignment has disappeared.  How can I print out my diploma?

Training completed more than 30 days ago is no longer listed on your Home Current Training page in VandySafe.  To access diplomas for training completed more than 30 days ago in VandySafe, click on the Completed Training button  to the right of the screen on the Home Current Training page.  You will be able to print a diploma for any training you have completed in VandySafe.  Make sure to look for the completion date for training assignments that are made every year, such as VUMC Safety Fair courses, so that you print out the diploma for the training taken within the current evaluation period.
 

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Additional Help
If you still need assistance, send a description of your problem to vandysafe@vanderbilt.edu.
 

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